Welcome to Dope Soul Village! We are a community marketplace featuring independent vendors, alongside our own official Dope Soul merchandise.

Because we host multiple sellers, please note that shipping terms vary depending on what you are purchasing. By placing an order on our marketplace, you agree to the following terms and conditions.

Official Dope Soul Merchandise (Pre-Orders)

• Shipping Windows: Pre-orders are batched and dispatched exclusively between the 6th and 15th of each month.
• Incorrect Shipping Selection: If you accidentally select or pay the incorrect postage amount at checkout, we will send you two follow-up emails reminding you of the correct postage rate and how to pay the difference. If we do not receive a response or payment within a reasonable timeframe, your order will be cancelled and store credit will be issued.
• Fraud Prevention and Non-Delivery Claims: We are building a community based on trust. If you contact us claiming you have not received your order, but the tracking data shows it has been successfully delivered, and you subsequently fail to respond to our clarifying emails, we will assume this is an attempt to defraud our business. We view fraud as morally unacceptable. In these instances, your account will be permanently blocked, you will be banned from ever ordering again, and the incident will be reported to the relevant authorities.

• Standard Dispatch: Unless stated otherwise, sellers dispatch items within 7 working days of the order being placed.
• Variations: Any variation from this standard timeline will be clearly displayed on the individual seller page. Please review the seller specific page before ordering.
• Order Issues: Any questions or issues regarding independent seller orders must be directed to that seller directly via the marketplace.

• Standard Prints (Non-Pre-Order): Typically dispatched within 5 working days.
• High-Demand Periods: If an item goes viral or during peak seasons, dispatch may take up to 6 weeks. Any widespread delays will be flagged via a banner on our homepage.

• Standard Embroidery: Dispatched within 3 weeks due to the custom nature of the stitching.
• Pre-Order Embroidery: May take 4 to 6 weeks to build and dispatch.

• 48-Hour Tracked: Arrives within 4 to 7 days from dispatch.
• Free Shipping: Spend over 75 pounds to automatically receive free standard postage.

• Delivery Window: Please allow 10 to 15 working days for international delivery.
• Import Duties and Taxes: All orders are posted from England, UK. The buyer is solely responsible for paying any import fees, customs duties, or local taxes. These fees are not included in the product price or shipping costs. This applies to all items across the entire marketplace.
• Refused or Uncollected Parcels: If an item is returned to us or a vendor because it was refused at customs, not collected from your local post office or sorting depot, or refused at the delivery address, you (the buyer) are responsible for all original and return postage costs.

• British Forces Post Office (BFPO) orders are accepted.
• Delivery can take up to 8 weeks depending on your location. Import charges remain the responsibility of the buyer.

• Address Accuracy: Please double-check your shipping address. Changes cannot be made after your order is confirmed.
• Underpaid Postage: We charge only the baseline, real cost of shipping. Selecting a lower or incorrect postage tier to bypass fees may affect delivery or result in your order being cancelled.

Because items on our marketplace are made to order, we cannot accept returns or exchanges on custom orders, pre-orders, and sale items unless they arrive faulty.

Faulty, Mis-printed, or Wrong Items

• Reporting Window: You must report any faults directly to the seller within 14 days of delivery.
• Condition: Items must be unworn, unwashed, with tags intact, and in their original packaging.
• Fraudulent Claims: We take fraudulent damage or missing item claims incredibly seriously. All verified fraudulent claims will be formally reported to the police.

• All exchanges must be authorised by the seller before you send the item back. Unauthorised returns will not be accepted.
• The seller will provide return instructions and any necessary shipping labels.
• Once the seller receives the original item, your exchange will be processed within 7 working days.

The return address will be provided directly to you by the individual seller once your return or exchange has been formally authorised.

• For individual order queries: Please message the specific seller directly through your account dashboard.
• For general Marketplace or platform inquiries: Email us at info@dopesoulvillage.com